Data protection declaration of the Restaurant du Chateau de Genthod
Compliance with data protection legislation is a key requirement for the Restaurant du Chateau de Genthod. We firmly believe that protecting personal data is essential for building trust with our customers. Therefore, we strive for maximum transparency in the processing of personal data provided to us by our customers or collected through our various interactions with them.
At the Restaurant du Chateau de Genthod, the protection of personal data and your privacy is important to us. We take all necessary measures to ensure that personal data is processed securely and in accordance with regulations.
Below, we inform you about how we process your personal data, in particular the reasons why we process personal data (for example, via this website), to whom we transfer it, and your data protection rights and claims. Hereafter, when we refer to data, we mean your personal data. This is any information from which you can be directly or indirectly identified as an individual.
Who is responsible for data processing?
Restaurant du Chateau de Genthod is a garage restaurant located in the Canton of Geneva.
Data controller:
GENTHOD CASTLE RESTAURANT
1 Route de Rennex
Genthod 1294, Geneva
Swiss
Joint responsibilities for processing
In some cases, Restaurant du Chateau de Genthod and its partner brands may also process your personal data as joint data controllers.
What personal data do we process and for what purposes is it used?
"Personal data" means any information that can be used to identify you either directly (e.g., by your name) or indirectly (e.g., by an individual customer number).
We collect your personal data, in particular when
- You are visiting our website which may use cookies or other tracking technologies.
- You can contact us via an online form, by email, by phone, by live chat, or by any other means
- you participate in a competition or event, or you subscribe to one of our newsletters.
- You are responding to one of our studies or satisfaction surveys.
- You create a user account to access our services from your computer or smartphone.
- You interact with us on social media, including by selecting the "Like" and "Share" buttons on Facebook and Instagram. This may result in the collection and exchange of personal data between the social networks and us.
In general, we commit to collecting only the personal data necessary for the purpose for which we process your personal data.
The personal data that you have collected, communicated to us, or received can be divided into the following categories:
|
Category |
Description |
|
Simple data |
Name, address, telephone number, email address |
|
expanded data |
Information provided by you regarding date of birth, marital status, education, household size, career and employment status, a portrait photo, volunteering, hobbies, job title, career path, seniority, duties, activities, qualifications, evaluations/appraisals, certificates, etc. |
|
Interests and preferences |
Information provided or collected by you about your areas of interest, for example, products that interest you, your preferred supplier, your hobbies and other personal preferences. |
|
Online account data |
Account information, customer and prospect portals, payment information you have provided (e.g., credit card number). |
|
Identity data |
Data that can be used to establish your identity, for example your driver's license or identity card |
|
Payment and transaction data |
Information on payment methods, product and service purchases, discounts, etc. |
|
Service requests and information |
interactions with our customer service or that of our partners, as well as participation in market research. |
|
Use of the website and chatbots |
You provide us with information about how you use the site, your interests, and your contact details when you log in to your customer account or exchange contact information with the optional chatbot. Otherwise, you remain anonymous to us. We explain how data is processed during tracking via cookies in our cookie policy. |
|
Use of applications and services |
Information about the use of applications (on your mobile device) and services, etc. |
|
Geolocation and position data via Connect applications |
Information and location, Wi-Fi access point, etc. |
We indicate in the data collection forms which information is necessary to respond to your request or to fulfill the requirements of a contract or legal obligation. If you choose not to provide the mandatory information, we may not be able to process your request or provide you with the corresponding services. Other information is used to get to know you better, particularly to send you personalized offers. Therefore, this information is optional.
When we send you marketing information, our goal is to send you ads and offers that are most relevant to you, meet your needs, or genuinely interest you. A better understanding of you helps us improve your satisfaction.
Responsibility for the Restaurant at the Château de Genthod
General questions
Description
Information requests are recorded via our website, our call center, or following events. Requests are either handled directly by Restaurant du Chateau de Genthod or forwarded to a partner brand for a response.
Complaints
Description:
Customers may submit complaints directly to Restaurant du Chateau de Genthod via the website or the call center. To ensure the complaint is handled to the customer's satisfaction, relevant information may be shared between Restaurant du Chateau de Genthod and one of its partner brands.
Marketing campaigns
Description:
Customers and interested parties are informed of offers as part of marketing campaigns. Customers may also receive reminders of important appointments.
Marketing campaigns are processed using the shared customer database or the database of interested parties belonging to the Restaurant du Chateau de Genthod and partner brands.
Competitions / Prize draws
Description
Customers and interested parties can participate in competitions and prize draws and win prizes.
The competitions and prize draws are conducted via the common customer database or the database of interested persons of the Restaurant du Chateau de Genthod and its partners.
How long do we keep your personal data?
In accordance with regulations, we undertake to retain your personal data only for as long as necessary to achieve the intended purpose, to satisfy your needs or to comply with our legal obligations.
To determine this period, we take into account, in particular, the following aspects:
- The time required to process your request or complaint.
- The duration for which your user account is open, unless it has been inactive for three years.
- The need to document your interactions is essential for effectively managing our business relationship. This timeframe varies depending on factors such as whether you simply interacted with us without entering into a contract.
- Our legal or regulatory obligations.
When we no longer need your personal data, it is deleted from our systems and records or anonymized so that we can no longer identify you. However, it may be necessary to archive certain personal data in order to respond to potential legal proceedings within the statutory limitation period.
Who can access your personal data?
We ensure that, within the Restaurant du Chateau de Genthod and its partners, only those duly authorized to process this data within the scope of their functions and tasks have access to your personal data.
To process all or part of your personal data, we work with trusted third parties who act as data processors in accordance with our instructions and exclusively on our behalf, including
- Hosting, operation or maintenance of our databases, websites and mobile applications.
- Provide authentication services.
- Customer relationship management (call center, communication tools, etc.).
- To provide services related to our marketing, including sending information.
- Organization of competitions and events.
- Conducting studies and surveys.
In all data exchanges, we ensure that we only work with trusted companies and secure these relationships (contracts, audits, guarantees and security tests, etc.).
Finally, we may have to transmit your personal data to third parties to comply with a legal obligation, an administrative or judicial decision.
How long will my data be kept?
We process your personal data for as long as necessary to fulfill our contractual and legal obligations or for the purposes for which it was processed. Specifically, this means for the duration of the entire business relationship (from initiation and execution to termination of a contract and warranty period, as well as any subsequent support phase). Furthermore, statutory retention and documentation obligations apply. In this context, personal data may be retained for the period during which rights can be exercised against us, to the extent that we are otherwise legally obligated to do so, or if legitimate business interests require it (e.g., for evidentiary and documentation purposes). As soon as your personal data is no longer needed for the aforementioned purposes, it is, in principle and to the extent possible, deleted or anonymized. Shorter retention periods sometimes apply to operational data (e.g., system logs or logos).
On what legal basis is the processing of my data based?
There are different legal bases for our use of personal data. We collect and use your personal data in the following cases:
- When the use of personal data is necessary to allow us to perform a contract to which you are a party or to take pre-contractual steps at your request.
- When we, or a third party to whom we have transmitted your personal data, have a legitimate interest in using your personal data. We undertake to respect the rights and property of third parties, to detect and prevent fraud or security and confidentiality issues, and to take the necessary measures;
- If we believe that the use of personal data is necessary to comply with our legal or regulatory obligations;
- In certain cases where we believe that the safety or vital interests of third parties must be protected;
- In some cases, when we need to use personal data about you for purposes of public interest;
How do we protect your data?
Your personal data is stored on secure servers. We have implemented appropriate security and data protection measures, which correspond to the current state of the art, and we require the same of our subcontractors and partners.
When the processing of personal data involves the transmission of data, we ensure that this transmission takes place under appropriate conditions guaranteeing an adequate level of protection, security and confidentiality.
What are your rights?
In accordance with personal data protection legislation, you have several rights:
The right to object to the processing of personal data, provided that you have reasons for doing due to your particular situation, and the right to request the restriction of the processing of personal data, in certain cases as provided for by the regulations.
The right to object to marketing communications : you can request at any time not to receive our communications related to offers, news, or events. This right can be exercised, in particular, by using the unsubscribe link included in each marketing email.
The right to information : you have the right to obtain clear, transparent, and understandable information about how we use your personal data and about your rights. This policy is an example of that.
The right to rectification : you have the right to have your data rectified if, despite our efforts to keep it up to date, it is inaccurate or incomplete, in order to allow us to comply with our obligation to have up-to-date data about you.
data portability
The right to erasure : you have the right to request that your data be removed or erased. This right may be limited in light of our contractual or legal obligations (existing contract, in particular the prevention of legal action).
To exercise any of these rights, you can contact us by email at the following address:
Information about data protection on our websites and applications
When you visit our website, we may automatically collect technical information about you, including your IP address, browser settings, and use of trackers (cookies).
Information modification
The data protection declaration may be amended at any time. The most recent version always applies. We therefore recommend that you consult this data protection information regularly.
