Data protection declaration of the Restaurant du Chateau de Genthod
Compliance with data protection legislation is an important requirement of the Restaurant du Chateau de Genthod. We are convinced that the protection of personal data is essential to establishing a relationship of trust with our customers. This is why we strive to ensure the greatest transparency in the processing of personal data provided to us by our customers or that we collect through the various contacts of our customers.
At the Restaurant du Chateau de Genthod, the protection of personal data and your privacy is important to us. We take all necessary measures to ensure that personal data is processed securely and in accordance with regulations.
We inform you below about how we process your personal data, in particular why we process personal data (e.g. via this website), to whom we transmit it and what rights and claims you have. have in terms of data protection. Subsequently, when we talk about data, we mean your personal data. This is any information from which you can be identified directly or indirectly as a person.
Who is responsible for data processing
Restaurant du Chateau de Genthod is a garage restaurant located in the Canton of Geneva.
Responsible for data processing:
CHATEAU DE GENTHOD RESTAURANT
1 Rennex Road
Genthod 1294, Geneva
Swiss
Joint processing responsibilities
In certain cases, Restaurant du Chateau de Genthod and its partner brands may also process your personal data as joint data controllers.
What personal data do we process and for what purposes are they used?
“Personal Data” means any information that can be used to identify you either directly (for example, by your name) or indirectly (for example, by an individual customer number).
We collect your personal data in particular when
- you visit our website which may use cookies or other trackers.
- you contact us via an online form, by email, by phone, by live chat, or by contacting us by any other means
- you participate in a competition or event, or you subscribe to one of our newsletters.
- you respond to one of our studies or satisfaction surveys.
- you create a user account to access our services from your computer or smartphone.
- you interact with us on social media, including by selecting the “Like”, “Share” buttons on Facebook and Instagram. This may result in the collection and exchange of personal data between social networks and us.
Generally speaking, we undertake to collect only the personal data necessary for the purpose for which we process your personal data.
The personal data that you have collected or that you have communicated or received to us can be divided into the following categories:
|
Category |
Description |
|
Simple data |
Name, address, telephone number, email address |
|
Expanded data |
Information provided by you regarding date of birth, marital status, education, household size, career and professional situation, portrait photo, volunteering, hobbies, job title, professional background , seniority, tasks, activities, qualifications, evaluations/ratings, certificates, etc. |
|
Interests and preferences |
Information provided to or collected by you about your areas of interest, such as products you are interested in, your preferred supplier, hobbies and other personal preferences. |
|
Online account data |
Account information, customer and prospect portals, payment information provided by you (e.g. credit card number). |
|
Identity data |
Data enabling your identity to be established, for example your driving license or identity card |
|
Payment and transaction data |
Information about payment method, purchases of products and services, discounts, etc. |
|
Service requests and information |
interactions with our customer service or that of our partners, as well as participation in market research. |
|
Use of the website and chatbots |
You provide us with information about how you use the site, your interests and your contact details when logging into the customer account or exchanging contact details with the optional chatbot. Otherwise, you remain anonymous to us. We explain data processing when tracking via cookies in the cookie notes. |
|
Using apps and services |
Information on the use of applications (on your mobile device) and services, etc. |
|
Geolocation and position data via Connect apps |
Information and location, Wi-Fi hotspot, etc. |
We indicate in the collection forms the information that is necessary to respond to your request or to satisfy the requirements of a contract or a legal obligation. If you choose not to provide the required information, we may not be able to process your request or provide you with related services. The other information is intended to get to know you better, in particular to send you personalized offers. Therefore, this information is optional.
When we send you marketing information, our goal is to send you advertisements and offers that are most relevant to you, meet your needs or are of genuine interest to you. Knowing you better helps us improve your satisfaction.
Responsibility of the Restaurant du Chateau de Genthod
General questions
Description
Requests for information are recorded via our website, our call center or following events. Requests are either processed directly by Restaurant du Chateau de Genthod, or transmitted to a partner brand for response.
Complaints
Description
The customer has the possibility to send complaints directly to Restaurant du Chateau de Genthod via the website or via the Call Center. In order to process this complaint to the customer's satisfaction, the corresponding information may be exchanged between Restaurant du Chateau de Genthod and one of its partner brands.
Marketing campaigns
Description
Customers or interested persons are informed about offers as part of marketing campaigns. Customers can also receive important appointment reminders.
Marketing campaigns are processed via the common customer database or the database of interested persons of the Restaurant du Chateau de Genthod and partner brands.
Competitions / Sweepstakes
Description
Customers and interested parties can participate in competitions and sweepstakes and win prizes.
Competitions and draws are held via the common database of customers or the database of interested people of the Restaurant du Chateau de Genthod and its partners.
How long do we keep your personal data?
In accordance with the regulations, we undertake to only keep your personal data for as long as necessary to achieve the objective pursued, to satisfy your needs or to comply with our legal obligations.
To determine this period, we take into account the following aspects in particular:
- The time required to process your request or complaint.
- The length of time your user account is open, unless it has been inactive for three years.
- The need to document your interactions in order to effectively manage our commercial relationship. This duration varies in particular depending on whether you have simply interacted with us without entering into a contract with us.
- Our legal or regulatory obligations.
When we no longer need your personal data, it is deleted from our systems and records or anonymized so that we can no longer identify you. However, it may be necessary to archive certain personal data in order to be able to respond to possible legal proceedings within the limitation period provided for by current legislation.
Who can access your personal data?
We ensure that, within the Restaurant du Chateau de Genthod and its partners, only people duly authorized to process this data as part of their functions and tasks have access to your personal data.
To process all or part of your personal data, we work with trusted third parties who act as subcontractors in accordance with our instructions and exclusively on our behalf, including
- Hosting, operation or maintenance of our databases, websites and mobile applications.
- Provide authentication services.
- Customer relationship management (call center, communication tools, etc.).
- Provide services related to our marketing, including sending you information.
- Organization of competitions and events.
- Carrying out studies and surveys.
As part of all data exchanges, we ensure that we only work with trusted companies and that we secure these relationships (contracts, audits, guarantees and security tests, etc.).
Finally, it may happen that we have to transmit your personal data to third parties to comply with a legal obligation, an administrative or judicial decision.
How long will my data be kept?
We process your personal data for as long as it is necessary to fulfill our contractual and legal obligations or as necessary for the purposes pursued by the processing. Concretely, this means for the duration of the entire business relationship (from initiation, through to the end of a contract and the warranty period as well as a subsequent support phase). In addition, legal retention and documentation obligations apply. In this context, it is possible that personal data will be retained for the period during which rights can be exercised against us and to the extent that we are otherwise obliged to do so by law or if legitimate business interests require it. (e.g. for proof and documentation purposes). As soon as your personal data is no longer necessary for the above-mentioned purposes, they will in principle and wherever possible be deleted or anonymized. Shorter retention periods sometimes apply to operational data (e.g. system logs or logos).
On what legal basis is the processing of my data based?
There are different legal bases for our use of personal data. We collect and use your personal data in the following cases:
- Where the use of personal data is necessary to enable us to perform a contract to which you are a party or to take pre-contractual steps at your request.
- When we, or a third party to whom we have transmitted your personal data, have a legitimate interest in using your personal data. We are committed to respecting the rights and property of third parties, detecting and preventing fraud or security and privacy issues and taking necessary measures;
- If we consider that the use of personal data is necessary to comply with legal or regulatory obligations incumbent on us;
- In certain cases where we believe that the security or vital interests of third parties must be protected;
- In certain cases, when we need to use personal data about you for purposes of public interest;
How do we protect your data?
Your personal data is stored on secure servers. We have implemented appropriate security and data protection measures, which correspond to the current state of technology, and we demand the same from our subcontractors and partners.
When the processing of personal data involves the transmission of data, we ensure that this transmission takes place under appropriate conditions guaranteeing an adequate level of protection, security and confidentiality.
What are your rights?
In accordance with the legislation on the protection of personal data, you have several rights:
The right to object to the processing of personal data, provided that you have reasons to do so due to your particular situation, and the right to request limitation of the processing of personal data, in certain cases as provided for by regulation .
The right to object to commercial prospecting : you can at any time request not to receive our communications related to offers, news or events. This right can be exercised in particular by using the unsubscribe link present in each marketing email.
The right to information : you have the right to obtain clear, transparent and understandable information about how we use your personal data and your rights. This policy is an example.
The right to rectification : you have the right to have your data rectified if, despite our efforts to keep it up to date, it is inaccurate or incomplete, in order to enable us to comply with our obligation to have up-to-date data concerning you.
the right to data portability , i.e., in certain circumstances, the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and, where technically feasible possible, to transmit them to a third party.
The right to erasure : you have the right to request that your data be removed or erased. This right may be limited taking into account our contractual or legal obligations (current contract, in particular prevention of legal action).
To exercise any of these rights, you can contact us by e-mail at the following address:
Information on data protection on our websites and applications
When you visit our website, we may automatically collect technical information about you, including your IP address, browser settings and use of trackers (cookies).
Editing information
The data protection declaration can be changed at any time. The most recent version always applies. We therefore recommend that you consult this data protection information regularly.
